Privacy Policy, Terms & Conditions & Refund Policy

Last Updated: March 2026

Welcome to Madhav Catering Services. By accessing or using our website and services, you agree to comply with and be bound by the policies, terms, and conditions mentioned below. We request all customers to read this information carefully before making any inquiry, booking, or payment through our website or service channels.

At Madhav Catering Services, we are committed to providing quality catering solutions for weddings, birthdays, corporate events, family functions, outdoor gatherings, festive celebrations, and other special occasions. Our aim is to deliver delicious food, timely service, and a smooth event experience while maintaining transparency in our policies and business practices.

1. Privacy Policy

At Madhav Catering Services, we value your privacy and are committed to protecting the personal information you share with us.

When you contact us through our website, inquiry form, or booking page, we may collect details such as your name, email address, event date, event location, number of guests, food preferences, and other catering requirements. This information is collected only to help us understand your needs and provide suitable catering solutions.

We may use your information for the following purposes:

  • To respond to your inquiries and service requests

  • To prepare quotations and confirm bookings

  • To organize menu planning and event arrangements

  • To improve our services and customer support experience

  • To share important updates related to your booking or event

We do not sell, rent, or trade your personal information to outside parties. Your information may only be shared with trusted team members, staff, or service partners when necessary to complete your event booking or comply with applicable legal requirements.

We take reasonable care to keep your information secure. However, by using our website, you acknowledge that no online system can guarantee complete data security at all times.

2. Terms & Conditions

By using this website or booking services from Madhav Catering Services, you agree to the following terms and conditions:

  • All catering services are subject to availability and booking confirmation

  • Prices, packages, menu items, and promotional offers may change without prior notice

  • All quotations are based on the details provided by the customer at the time of inquiry

  • Final charges may vary depending on guest count, selected menu, event location, service style, and additional requirements

  • Customers must provide accurate and complete event information while making inquiries or bookings

  • Advance payment may be required to confirm the booking and reserve the event date

  • Any extra services requested after confirmation may result in additional charges

  • Madhav Catering Services is not responsible for delays, interruptions, or changes caused by weather conditions, transportation issues, venue restrictions, power failure, or third-party service providers

  • We reserve the right to update, revise, or change these terms at any time without prior notice

Customers are advised to carefully review all menu selections, pricing, and event details before final confirmation.

3. Refund Policy

At Madhav Catering Services, refund decisions depend on the type of event, booking stage, preparation status, and the amount of notice given before cancellation.

Please review the following refund terms:

  • Cancellation requests should be submitted as early as possible through official communication channels

  • Refund eligibility depends on the cancellation timing and work already completed for the booking

  • Some advance payments may be non-refundable, especially if food preparation, staff arrangements, transportation, or event materials have already been scheduled

  • Late cancellations may result in partial refund or no refund depending on the circumstances

  • Approved refunds may take 7 to 15 business days to process

  • Administrative charges, transaction fees, or service costs may be deducted from the refundable amount

  • If an event is postponed instead of canceled, the advance amount may be adjusted to a new date subject to availability

All refunds are subject to review and final approval by the management of Madhav Catering Services.

4. Disclaimer

The information available on this website is provided for general informational and service-related purposes only. While Madhav Catering Services makes every effort to keep content accurate and updated, we do not guarantee the completeness, accuracy, reliability, or availability of any information related to menu items, service details, prices, offers, schedules, or event arrangements.

Images, food presentations, and decorative setups shown on the website may be for reference purposes only. Actual service presentation may vary depending on the selected package, location, guest count, and event conditions.

Madhav Catering Services will not be held responsible for any direct or indirect loss, inconvenience, or damages arising from the use of this website or services, especially where such issues are caused by external conditions or third-party providers beyond our control.

5. Contact Information

For any questions related to our services, bookings, policies, or support, please contact us:

Madhav Catering Services
Email: madhavcateringservices@gmail.com
Location: India